New High Summer Dresses Coming Soon

RETURNS POLICY

Luxamore is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns and exchanges.

If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

RETURN REQUIREMENTS:

  • Merchandise must be returned within 14 days of the order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any Estilo Emporio hangtags, attached.
  • Any products marked ‘FINAL SALE' cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

If you have any inquiries regarding our returns policy please don’t hesitate to email: orders@luxamore.com.au

We fully stand by all the products we offer.  It is important to us that you are happy with your purchase.

 

We encourage you to return your item/s via a prepaid registered or traceable postal service and taking note of your tracking number. LUXAMORE is not liable for the loss of garments being returned.

REFUNDS & EXCHANGE

  • For exchange requests, please contact us in the first instance by emailing orders@luxamore.com.au within 7 days of receipt of your goods. *evidence of receipt such as tracking will be required.
  • Returns are accepted within 7 Days of receipt.* evidence of receipt such as tracking will be required.
  • Approved refund requests will be paid minus original postage & handling costs.
  • We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
  • SALE items are Australia only unless specified otherwise
  • Orders Placed With Afterpay Are Only Eligible For A Store Credit Or Exchange
  • All items must be in new & unused condition with all tags attached.
  • Shoes must be returned in its original packaging and designer box.
    • It is advisable that you try on new shoes on a carpeted surface, as we will not accept returns or refunds if the soles have any signs of wear.
  • All returns and exchanges will not be processed until the product is returned to Luxamore.
  • Luxamore does not offer free returns on orders posted back for exchange or returns. A P&H fee of $15 will apply in this instance
  • Luxamore will attempt to fill your exchange as best as possible, however, it is not guaranteed your request will be available.
  • To secure your desired product, please ensure you list the full details of your new request (e.g. style name, colour and size) from support@luxamore.com.au.
  • All exchanges are based on stock availability.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability otherwise:
  • We will happily exchange for another style however if the item being replaced is of lesser value than the item chosen for exchange then no refunds will apply for the difference however:
  • If the item chosen for exchange is of higher value than the item being replaced, then the difference will be charged.
We reserve the right to deny refunds if the merchandise does not meet the above conditions once assessed. 

     

    SIZE CHART

    SHOE SIZE GUIDE

    AU/US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13
    EU 35 36 37 38 39 40 41 42 43 44
    UK 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 11
    Approx length 
    in millimetres
    230 234 238 242 246 250 254 258 262 266 270 274 278 282 286 290

     

    CLOTHING SIZE GUIDE

    UK

    XS

    S

    M

    L

    OSFA

    EUROPEAN

    XS

    S

    M

    L

    OSFA

    US

    XXS

    XS

    S

    M

    OSFA

    AUSTRALIA

    XS

    S

    M

    L

    OSFA

        

    BODY SIZE GUIDE

    SIZE

    XS

    S

    M

    L

    OSFA

    Bust

    32.5”/82 cm

    34.25/87 cm

    35.25”/89.5 cm

    36.5”/92.5 cm

    OSFA

    Waist

    24.5”/62 cm

    26.5”/67 cm

    27.5”/70 cm

    29.5”/75 cm

    OSFA

    Hip

    34.5”/87 cm

    36.5”/93 cm

    37.5”/95 cm

    39.5”/100 cm

    OSFA

     

    HOW TO MEASURE

    1. Top of shoulder
    1. Bust
    1. Waist
    1. Hips
    1. Inside Leg

    Womenswear measurement guide

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